Echo support
Need help? Email phamanhtuancross@gmail.com. Tell us your iPhone or iPad model, your iOS version and what happened, and we will get back to you.
Common questions
How do I restore my Echo Pro purchase?
Open Echo, go to the Echo Pro screen and choose Restore purchases. Make sure you are signed in to the same Apple ID you used to subscribe.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your device open Settings, tap your name, then Subscriptions, and choose Echo. Deleting the app does not cancel a subscription.
Echo cannot hear me or will not score my speech.
Echo needs microphone and speech recognition access. Open the iOS Settings app, find Echo and make sure both Microphone and Speech Recognition are on. Also check that you are in a reasonably quiet place.
A video would not import.
Check that the link is a public YouTube video and that you are online. Some videos do not offer captions or audio that Echo can use. If a link keeps failing, email us the link and we will take a look.
How do I get my practice history onto a new device?
Echo can back up your history to your own iCloud account. Turn on iCloud backup in Echo's settings on both devices and sign in to the same Apple ID.
How do I delete my data?
Your practice history and settings are stored on your device (and in your iCloud if you turned backup on). Deleting the app removes the on-device data. To ask us to delete anything we hold about you, such as analytics data, email us. More detail is in the Privacy Policy.
Which devices does Echo support?
Echo works on iPhone and iPad.